Work Experience
I’ve worked across Tech Support helping users solve issues and supporting daily operations. I’ve also worked with CRM platforms, E-Commerce systems, and system integrations, always focusing on simple and practical solutions.
E-commerce & Systems Administrator – Unique Appliances
Oakville, ON | 2024 –2025
Key Responsibilities
- Managed Shopify B2B & D2C platforms and supported daily business operations.
- Led integrations between Shopify, HubSpot and Netsuite.
- Create workflows, ticketing processes, and internal documentation.
- Helped implement cybersecurity and data protection practices across systems.
- Provided technical support to users across the company.
Active Volunteer – Hamilton/Burlington SPCA
Hamilton, ON 2025 – Present
Key Responsibilities
- Assisted with CRM systems (Blackbaud Raiser’s Edge NXT).
- Help with improvements in workflows and organization in Shopify.
Advisor II, Customer Service – Bilingual – Concentrix
Hamilton, ON | 2023 – 2024
Key Responsibilities
- Delivered high-volume customer and technical support calls in English and Spanish.
- Documented cases, escalations, and resolutions with strict accuracy and confidentiality standards.
Application Support Analyst – Sutherland Global / Q2 Holdings
Monterrey, Mexico | 2022 –2023
Key Responsibilities:
- CRM Salesforce Administrator; ensured data integrity, user access, and reporting accuracy.
- Performed data analysis, cleanup, and validation using SQL, T-SQL, JSON, XML.
- Supported SaaS platforms, third-party integrations, and complex database environments.
- Provide remote technical support to the customers.
Chief Information Technology Officer – EISM
Mexico City, Mexico | 2012 –2022.
http://www.seiem.edu.mx/web/inicio
Key Responsibilities:
- Provided Tech support for more than 100 users.
- Managed IT operations, infrastructure, and internal business systems.
- Databases, reporting systems, and security practices.
- Supervised technical staff, vendors, and technology projects.
- Developed IT procedures, documentation, and operational standards.
- Supported system upgrades, troubleshooting, and business continuity processes.
Next Step
Let’s talk about your team’s needs
If you are hiring for IT support, systems administration, CRM operations, or workflow improvement, I’m ready to contribute without sponsorship requirements.