About
15+ years in IT systems
I am an IT & Systems Specialist with more than +15 years of experience helping teams solve technical issues, improve daily workflows, and build better support processes. My background includes IT support from Tier 1 to 4, systems administration, CRM platforms such as Salesforce and HubSpot, e-commerce environments, and process improvement. I enjoy finding practical solutions that make systems easier to manage and better for users.
15+
Years of experience
Tier 1-4
Tech Support
Canada
Open work permit
Strengths
Core skills
Tech Support
Tier 1 to 4 – support across user issues, troubleshooting, and service delivery.
CRM Platforms
Hands-on experience with Salesforce and HubSpot for daily operations and support.
Systems Admin
System maintenance, user support, access management, and operational reliability.
Integrations
Connect tools and workflows to improve data flow and reduce manual work.
E-commerce
Support for e-commerce environments with practical business and customer focus.
Automation
Workflow automation that improves response times and team consistency.
Featured work
Example projects
Shopify + HubSpot
Built or supported an integration workflow that improved data flow between e-commerce and CRM systems, helping teams manage customer information more efficiently.
Automated chatbot
Implemented or supported an automated chatbot process to create support tickets faster and improve response handling for customer service teams.
Workflow automation
Improved support operations through workflow automation that reduced repetitive tasks and helped teams respond more consistently.
Active Volunteer
I currently volunteer with the Hamilton/Burlington SPCA, supporting initiatives across marketing, CRM systems, and e-commerce operations.
I’ve contributed by helping optimize workflows, supporting digital tools, and assisting with systems used in daily operations.
This experience has strengthened my ability to apply technology in real-world environments while contributing to a cause I care about.