Work Experience
I’ve worked across IT support and systems, helping users solve issues and supporting daily operations. I’ve also worked with CRM platforms, E-Commerce systems, and system integrations, always focusing on simple and practical solutions.
E-commerce & Systems Administrator – Unique Appliances
Oakville, ON | 2024 –2025
Key Responsibilities
- Implemented cybersecurity and data protection practices aligned with organizational standards.
- Managed Shopify B2B & D2C platforms, optimizing e-commerce operations, data integrity, and reporting.
- Oversaw enterprise data systems, ensuring accuracy, security, and compliance across all platforms.
- Led system integrations between Shopify, HubSpot, inventory platforms, and third-party vendors.
- Developed and improved workflows, ticketing, and documentation to increase operational efficiency.
Active Volunteer – Hamilton/Burlington SPCA
Hamilton, ON 2025 – Present
Key Responsibilities
- Assist at the Pet Thrift Store with basic operations, customer support, and inventory.
- Help with improvements in workflows and organization in Shopify.
Advisor II, Customer Service – Bilingual – Concentrix
Hamilton, ON | 2023 – 2024
Key Responsibilities
- Delivered high-volume customer and technical support calls in English and Spanish.
- Documented cases, escalations, and resolutions with strict accuracy and confidentiality standards.
- Supported troubleshooting and reporting for operational quality improvement.
Application Support Analyst – Sutherland Global / Q2 Holdings
Monterrey, Mexico | 2022 –2023
Key Responsibilities:
- CRM Salesforce Administrator; ensured data integrity, user access, and reporting accuracy.
- Performed data analysis, cleanup, and validation using SQL, T-SQL, JSON, XML.
- Supported SaaS platforms, third-party integrations, and complex database environments.
Chief Information Technology Officer – EISM
Mexico City, Mexico | 2012 –2022.
http://www.seiem.edu.mx/web/inicio
Key Responsibilities:
- Led organization-wide data systems, reporting infrastructure, and IT security protocols.
- Managed SQL databases, reporting tools, and internal dashboards to track performance indicators.
- Developed IT policies, data governance standards, and quality controls.
- Supervised technical staff and vendors, providing training, documentation, and performance oversight.
Next Step
Let’s talk about your team’s needs
If you are hiring for IT support, systems administration, CRM operations, or workflow improvement, I’m ready to contribute without sponsorship requirements.